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FAQs

SACRED HEALING MASSAGE & BODYWORK

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Client Policies & Procedures

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Thank you for choosing Sacred Healing Massage & Bodywork. It is an honor to support you on your journey toward wellness, balance, and healing. To ensure a respectful, safe, and professional experience for all clients and practitioners, please review the following policies carefully.

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POLICY ACKNOWLEDGMENT

These policies are subject to change at any time. Clients are responsible for reviewing the current policies before each service at Sacred Healing Massage & Bodywork.

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1. CARDS ON FILE & CANCELLATION POLICY

​A valid credit or debit card must be kept on file at the time of booking. By booking an appointment, the client expressly authorizes Sacred Healing Massage & Bodywork to charge the card on file in accordance with these policies, including applicable service charges, cancellation fees, and no-show fees.

 

Cancellation Fees

  • Cancellations made on the same day as the scheduled appointment: A $65 cancellation fee will apply. No exceptions.

  • Repeated cancellations: After the second cancellation, the client will be charged 100% of the cost of the requested service.

  • Rebooking: Any outstanding cancellation or no-show fee must be paid before another appointment can be booked.

Clients are expected to provide at least 24 hours' notice when canceling or rescheduling an appointment.

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2. NO-CALL/NO-SHOW POLICY

If a client has not arrived within 15 minutes of their scheduled appointment time and has not contacted Sacred Healing Massage & Bodywork, the appointment will be considered a no-call/no-show.

A $65 fee will be charged to the card on file for the requested service.

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3. APPOINTMENT CONFIRMATION, ARRIVAL & TIMELINESS

Appointment Confirmations

Appointment confirmation texts and/or emails may be sent in advance as a courtesy. Clients are required to confirm their appointment at least 12 hours before the scheduled service by text or email.

It is the client's responsibility to confirm the appointment and ensure that Sacred Healing Massage & Bodywork has accurate contact information. Any changes to contact information must be communicated at least 24 hours before the scheduled appointment.

Sacred Healing Massage & Bodywork reserves the right to cancel an unconfirmed appointment when necessary to accommodate scheduling needs.

Arrival Time

New clients should arrive 5–10 minutes before their scheduled appointment to complete the intake form and initial consultation.

Late Arrivals

If you anticipate arriving late, please notify Sacred Healing Massage & Bodywork as soon as possible. Depending on scheduling needs, the therapist may shorten the session to accommodate the delay.

Time lost due to a late arrival will not be added to the end of the session, made up at a later time, or refunded.

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4. RESPECT, PROFESSIONAL CONDUCT & RIGHT TO REFUSE SERVICE

Sacred Healing Massage & Bodywork is committed to maintaining an environment grounded in integrity, professionalism, safety, and mutual respect.

Confrontational, threatening, predatory, disrespectful, discriminatory, or otherwise offensive behavior will not be tolerated.

Sexual harassment or inappropriate sexual behavior of any kind is strictly prohibited. Any such behavior will result in the immediate termination of the massage session. The client will remain responsible for 100% of the service cost and will not be permitted to return.

Sacred Healing Massage & Bodywork reserves the right to refuse or discontinue service when necessary to maintain a safe, respectful, and professional environment.

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5. CLIENT INTAKE FORMS & MEDICAL HISTORY

Accurate and complete intake information is essential to providing safe and appropriate bodywork.

Clients must disclose relevant medical history during the intake process and initial consultation, including but not limited to:

  1. Previous surgeries.

  2. Past injuries, including automobile accidents, sports injuries, and other significant injuries.

  3. Skin conditions.

Clients are responsible for providing complete, accurate, and updated information regarding their health and medical history. Failure to disclose relevant information may compromise the safety and effectiveness of treatment and may put both the client and therapist at risk.

Please notify your therapist of any changes in your health or medical condition before each session.

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6. SERVICES FOR MINORS

Clients between the ages of 5 and 18 may receive services with the consent of a legal guardian.

The legal guardian must:​

  1. Be physically present and remain on the premises for the duration of the appointment.

  2. Sign the required consent and release form.

 

7. DRAPING POLICY

Sacred Healing Massage & Bodywork follows applicable state laws and professional standards regarding draping during massage therapy.

  1. Clients will remain appropriately covered with a sheet throughout the treatment.

  2. The therapist will uncover only the specific area of the body being treated, as appropriate for the service.

  3. Clients may request additional draping at any time during their session.

Client comfort, privacy, and dignity are priorities throughout every treatment.

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8. COMFORT, SCENTS & SENSITIVITIES

Sacred Healing Massage & Bodywork may incorporate scented oils, candles, herbs, and other tools intended to create a relaxing atmosphere during your session.

Clients are responsible for informing Sacred Healing Massage & Bodywork of any known allergies, sensitivities, or intolerance to scents or other products before their appointment so that appropriate accommodations may be considered.

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9. MEDICAL EMERGENCIES & CLIENT RESPONSIBILITIES

Clients must inform Sacred Healing Massage & Bodywork during intake, or as soon as they become aware, of any current or previous medical condition that could potentially result in a medical emergency during treatment.

Clients who may require emergency medication or medical devices must bring those items to their appointment. Examples include, but are not limited to:

  • EpiPen or other prescribed emergency medication.

  • Rescue inhaler.

  • Insulin and necessary medical supplies.

  • Any other medication or medical device needed to manage a potential medical episode.

Clients are responsible for communicating relevant medical needs and ensuring that necessary emergency medications or devices are available during their session.

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10. MEDICAL DISCLAIMER & LIABILITY WAIVER

Sacred Healing Massage & Bodywork does not employ medical doctors. Massage therapy and related bodywork services are not a substitute for medical diagnosis, treatment, or advice from a qualified healthcare professional.

Clients are responsible for consulting with their physician or other qualified healthcare provider before receiving treatment when appropriate, particularly if they have an existing medical condition or health concern that may affect their suitability for massage or bodywork.

By receiving services, clients acknowledge that they are responsible for disclosing relevant health information and communicating any concerns that may affect their treatment.

To the extent permitted by applicable law, clients agree to release and hold harmless Sacred Healing Massage & Bodywork from liability arising from the aggravation of a pre-existing medical condition, subject to applicable legal limitations.

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THANK YOU FOR CHOOSING SACRED HEALING

 

We are grateful for the opportunity to support your well-being. Thank you for helping us maintain a space where healing, trust, safety, and respect are honored.

Please remember: These policies are subject to change at any time. It is each client's responsibility to review the current policies before every service at Sacred Healing Massage & Bodywork.

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